Terms & Conditions

SHIPPING

Your order will be processed and shipped within 48 hours of us receiving it.

We ship globally, product arrival time will depend on the shipping address. Please see estimated delivery times below. We are not responsible for circumstantial delays out of our control.

1-3 working days if you are in the UK.
2-6 working days if you are in the USA or Europe.
3-6 working days if you are in Asia.
5-7 working days if you are in Australia or the rest of the world.

 

IMPORT CHARGES 

We ship all our product via DHL express. Please note that all customers are responsible for any import bills they may receive.

EU orders are shipped duty paid, if you are in the EU you should not have to pay any import taxes for your order.

 

UNDELIVERED ITEMS

In the event your order cannot be delivered due to incorrect information or missed deliveries, these orders will be returned to us at the courier services discretion. Once your order has been returned, you will be contacted. Customers are responsible for any additional shipping charges.

 

RETURNS

You can request a return or an exchange within 14 days of the purchase date. To do so, contact sales@rue-l.com with your order number in the subject line.

The return shipping is the responsibility of the customer and the customer is responsible for the product until it has been delivered safely back to Rue-L.

Returns and exchanges will only be accepted if they meet our policy requirements.

Returns & Exchange Requirements

  • Items must be in the same condition with all tags untouched.
  • Returns and exchanges are requested within 14 days of purchase order.
  • Sale items are final and NOT eligible for return or exchange.
  • Items must be returned in their original packaging.
  • Once we receive your returns requests and check all requirements have been met, you will receive a confirmation email for you return. Returns must be shipped within 7 days of authorization. 

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